You probably smelled it before you saw it. Maybe the pit alarm has been chirping since last night, or a downstairs toilet started gurgling and the next thing you knew there was a slick of grey water creeping across the basement floor. Either way, this isn't something that gets better on its own. We get these calls all the time across Mecklenburg County and we can usually be at your house inside a couple of hours.

Verified Reviews

Trusted by homeowners across Charlotte.

4.9/5 stars on Google from 168 reviews.

“We had an excellent experience with NC Pure Air! Jason took the time to guide us through the entire process, spending over two hours thoroughly evaluating the damage and explaining the steps needed to address it. He was clear, patient, and incredibly knowledgeable, which gave us so much confidence moving forward. The team sent to handle the demo and mold remediation was fantastic—professional, efficient, and easy to work with. Communication was excellent every step of the way, and the pricing was fair for the level of care and quality they provided. Their work was truly an investment in the safety and health of our family, and we couldn’t be more grateful. We highly recommend NC Pure Air to anyone dealing with mold or water damage!”

BL

Brittany Lewis-Valverde

Google review

Verified

“A family member recommended them and I was very pleased. The work was done ahead of schedule. My crawlspace looks amazing and we had a concern with possible leakage and they sent someone out right away. (It turned out to be our plumbing) . I had a lot of questions throughout the process and they always responded in a timely manner. We are talking within minutes and hours-not days. I’ve since recommended them to others including my MIL. Price point is a bit more but they will wok with you . My MIL had a huge plumbing leak fiasco that another local company was hired to fix. Well, they didn’t and actually made things worse so PureAir came in and resolved everything. You get what you pay for.”

SC

SD Carlson

Google review

Verified

“The team at Pure Air were attentive and respectful, helping us handle a mold problem and re encapsulating our crawl space. They let us know what was happening in the project, dates and times to expect them, and making themselves available for any questions we had. The work done was also great, tearing out the old and disposing it and making sure the work was done properly to avoid any future issues. I would recommend for any water or mold issues!”

AF

Athena Ferguson

Google review

Verified

“I'm so happy I chose Pure Air to help me with a huge mold problem in my basement. The process was easy, very efficient & I will definitely use them again! I highly recommend Pure Air, you won't regret it!”

CS

Candie Street

Google review

Verified

“Great service, very knowledgeable.”

HC

Heather Cain

Google review

Verified

When To Act

When you need sewage ejector pump failure cleanup.

Anything below your main sewer line, like a basement bathroom or a laundry sink or a downstairs wet bar, depends on an ejector pump to push waste uphill into the city line.

When the pump quits, that waste has nowhere to go, so it fills the pit and then keeps coming. Most people call us when they spot standing water around the basin, a smell that won't go away no matter what they do, slow drains on the lower level, or the alarm that nobody can sleep through.
Failures spike during summer storm season and again whenever a tropical system pushes inland off the coast.
The power blips, the pump misses a cycle, and the float switch on a ten-year-old unit decides that's the moment to give up.
Plenty of pumps in older houses around Fourth Ward, Plaza Midwood and Cameron Park are well past the seven to ten years they were built for.
Don't wait this one out.
Sewage is Category 3 water, which is the dirtiest classification there is, and our red clay subsoil holds moisture instead of letting it drain, so wicking into wood framing happens faster than you'd think.

The Process

Our sewage ejector pump failure cleanup process.

01
First job when we arrive is sealing off the affected area so the contamination doesn't get tracked through the rest of the house or pulled into your HVAC return. Then we extract the standing waste using truck-mounted equipment.
02
Porous stuff that absorbed the water (carpet pad, soaked drywall, baseboards) comes out and gets bagged for disposal. Once the visible mess is gone we disinfect every surface the contamination reached using EPA-registered antimicrobials rated for Category 3 black water.
03
After that, commercial air movers and dehumidifiers go in to pull moisture out of the slab and framing. Skip the drying step and you've got a mold problem in six weeks, which in Charlotte humidity is basically a guarantee.
04
Most jobs wrap in three to five days depending on how far the water travelled and how soaked things got. We document the whole job for insurance and we'll talk to your adjuster directly if that takes pressure off you.

Pricing

Sewage Ejector Pump Failure Cleanup cost in Charlotte, NC.

It depends on the spill.

How much area got hit, how long it sat before we got to it, what materials have to come out, whether the contamination got into wall cavities or ductwork.
A small laundry room cleanup is a very different number to a finished basement that took on a hundred gallons.
You get a written quote before we start.
Whatever's on that quote is what you pay, unless we open something up partway through and find a bigger problem, in which case we stop and call you before doing anything else.
Most homeowner's policies cover this loss and we file with your insurer for you if you'd rather not deal with the paperwork.

Book Free Consultation Call 877-371-7873

Why Pure Air Charlotte

Proven, verified, guaranteed.

We're based right here in Charlotte, IICRC certified, and we've been handling water mitigation around the Charlotte area for years. Same-day response is the default, not an upcharge. Our techs live in the area. They know the older basements and crawlspaces in close-in Charlotte neighborhoods. They know the newer slab builds going up around Highland Creek and Steele Creek. And they understand how the soil and water table around here change what proper drying actually looks like.

Every job carries our satisfaction guarantee. If something isn't right when we leave, we come back and put it right.

If your basement is filling up while you're reading this, stop using anything that drains downstairs and call us. Pure Air Charlotte answers around the clock at 877-371-7873, and we'll have someone heading your way today.

Where We Work

We serve the homes of the Charlotte metro.

A small, senior team — so we treat each home like the only one we're working on this week. Currently accepting new clients across the Charlotte metro. See every city we cover.

Charlotte Metro

Charlotte · Huntersville · Cornelius · Davidson · Matthews · Mint Hill · Pineville · Harrisburg

This week

South Charlotte & the SC Border

Fort Mill · Rock Hill · Lake Wylie · Indian Trail · Monroe

This week

Outer Charlotte Metro

Concord · Gastonia · Mooresville · Belmont · Cherryville · Lincolnton · Salisbury

This week

Service coverage

Charlotte metro, NC & SC border

Sewage Ejector Pump Failure Cleanup Charlotte, NC

Trusted by homeowners across Charlotte.

When you need sewage ejector pump failure cleanup.

Our sewage ejector pump failure cleanup process.

Sewage Ejector Pump Failure Cleanup cost in Charlotte, NC.

Proven, verified, guaranteed.

Get a real answer — backed by lab science, not guesswork.

We serve the homes of the Charlotte metro.