Before you call your insurance company, take a second. Whether it's a burst supply line under the kitchen sink, a roof leak after one of those tropical storm bands that always seem to stall right over Mecklenburg County, or an upstairs toilet that ran all weekend while you were at the lake, none of it is an unusual call for us. The problem is that a lot of homeowners try to file the claim on their own, and the payout comes back denied or way short of what it should be. We will document the loss properly the first time and talk to your carrier in the language adjusters actually respond to.

Verified Reviews

Trusted by homeowners across Charlotte.

4.9/5 stars on Google from 168 reviews.

“Had Pure Air come in to help us with water damage and mold.they were a pleasure to deal with.Chris was exceptional.estimate was exact and they showed up when they said they would.they left the house like it was before.”

BK

Barry Kaye

Google review

Verified

“Trevor and his crew including Avery & Michael have been outstanding! I’m 90 years old. Having to move apartments because of water damage was made so easy because of primarily these three but everyone associated with them. Trevor is very accessible and readily responsive. Avery was all about my safety & comfort. I felt completely at ease at every turn! Trevor continues to keep me informed and updated.”

DB

Doris Bornkessel

Google review

Verified

“Pure Air of North Carolina delivered exceptional service in mold inspection and cleaning for our personal residence, that was very cost effective. Their attention to detail and thoroughness ensured a safe and healthy environment. We highly recommend their services to anyone seeking top-notch mold remediation. Thank you, Pure Air, for your outstanding work!”

EH

Etta Holmes

Google review

Verified

When To Act

When you need insurance claim assistance.

You probably need help if your ceiling is sagging, your hardwoods are cupping, you are starting to smell that musty crawl space odor in a room that never had it before, or your insurance company has already come back asking for "more documentation." Around Charlotte, most of our calls trace back to the same handful of causes.

Tropical storm remnants pushing wind-driven rain past window flashing soaked a lot of homes in Mecklenburg, Gaston, and Union counties during Helene, Debby, Fred and Michael.
Pipe bursts during the hard freezes that hit us every few winters (Christmas 2022 was a brutal one) keep us busy from December through February.
The 1990s and early 2000s builds across North Charlotte and Huntersville tend to give us washing machine and water heater supply line failures as those original hoses age out, and the older two-story homes around Plaza Midwood, Mordecai and Fourth Ward are notorious for slow upstairs bathroom leaks that get spotted weeks too late.
Every hour you wait, mold spores keep multiplying in our humid Piedmont air, and your insurer gains another reason to argue the damage was pre-existing or caused by neglect.
Calling early protects both your home and your claim.

The Process

Our insurance claim assistance process.

01
When you call 877-371-7873, a technician will be at your door the same day across most of the Charlotte area, often within two hours of dispatch. Before we extract a single gallon of water, we photograph and moisture-map every affected room with thermal imaging and pinless meters.
02
That is the evidence adjusters actually need to approve a full scope of work instead of a partial repair. We then file the First Notice of Loss with your carrier on your behalf, assign you a dedicated claims coordinator, and submit a detailed Xactimate estimate using the line items adjusters are already used to seeing.
03
From there we mitigate the damage (extraction, structural drying, antimicrobial treatment, controlled demolition where it is required) while keeping your adjuster updated with daily moisture readings.
04
Most water damage claims in Charlotte get from first call to dry-out completion within seven to fourteen days, with reconstruction following on directly afterwards.

Pricing

Insurance Claim Assistance cost in Charlotte, NC.

Almost every homeowner asks the same question first: how much is this going to cost me out of pocket?

The honest answer is that it depends on your deductible, your policy limits, the category of water (a clean supply line is treated very differently from a sewage backup), the square footage affected, and whether your carrier covers Code Upgrade and Additional Living Expense.
What does not change is the way we quote.
You get a written, itemised estimate before any equipment is set down, we bill your insurance company directly once coverage is confirmed, and anything that needs adding to the job mid-way through gets your written approval first.

Book Free Consultation Call 877-371-7873

Why Pure Air Charlotte

Proven, verified, guaranteed.

We are an IICRC-certified Charlotte-based firm rather than a national franchise routing your call to a contact centre in another state. Our crews live in Mecklenburg, Gaston, and Union counties, so they know the difference between a Steele Creek crawl space and a Cameron Park basement, and they are usually on site within hours rather than days. We work with every major carrier in NC, including State Farm, Nationwide, Allstate, Erie, NC Farm Bureau, USAA and Liberty Mutual, and our claims tend to get approved cleanly because the documentation is built for adjusters from the start. Every job is backed by a written satisfaction guarantee, and the work isn't finished until your moisture readings are back to dry standard and your insurer has signed off.

Call us before the damage and the deadline get worse.

Your policy almost certainly has a "prompt notice" clause, and standing water in our humidity will start growing mold inside 24 to 48 hours, which is why this is one of those situations where waiting until tomorrow really does cost you more. Call Pure Air Charlotte on 877-371-7873 and we will take it from here.

Where We Work

We serve the homes of the Charlotte metro.

A small, senior team — so we treat each home like the only one we're working on this week. Currently accepting new clients across the Charlotte metro. See every city we cover.

Charlotte Metro

Charlotte · Huntersville · Cornelius · Davidson · Matthews · Mint Hill · Pineville · Harrisburg

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South Charlotte & the SC Border

Fort Mill · Rock Hill · Lake Wylie · Indian Trail · Monroe

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Outer Charlotte Metro

Concord · Gastonia · Mooresville · Belmont · Cherryville · Lincolnton · Salisbury

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Service coverage

Charlotte metro, NC & SC border

Insurance Claim Assistance Charlotte, NC

Trusted by homeowners across Charlotte.

When you need insurance claim assistance.

Our insurance claim assistance process.

Insurance Claim Assistance cost in Charlotte, NC.

Proven, verified, guaranteed.

Call us before the damage and the deadline get worse.

Get a real answer — backed by lab science, not guesswork.

We serve the homes of the Charlotte metro.