Most of the calls coming in to our after-hours line fall into one of a few buckets. A supply line under the kitchen sink gives way at 1am. A pop-up storm cell parks over Plaza Midwood and dumps three inches in forty minutes. Somebody walks down to the basement on Saturday morning and their socks are wet by the third step. Whichever version it is for you, somebody picks up the phone, and a Charlotte crew can usually pull into your driveway inside an hour with extraction gear already loaded in the truck.

Verified Reviews

Trusted by homeowners across Charlotte.

4.9/5 stars on Google from 168 reviews.

“My family and I had a great experience working with Pure Air! The entire team was awesome but we worked mainly with Patrick and instantly felt like he was part of our team going through this unfortunate situation with water damage and mold! He was very responsive, super helpful, so kind and such a blessing to our family through this whole process! Also thank you Erminio for all your hard work and amazing attitude! So thankful we found you guys and know who we would call again if we ever needed to! Thank you”

RG

Rhema Gouveia

Google review

Verified

“Had Pure Air come in to help us with water damage and mold.they were a pleasure to deal with.Chris was exceptional.estimate was exact and they showed up when they said they would.they left the house like it was before.”

BK

Barry Kaye

Google review

Verified

“I would highly recommend Pure Air, they were a great company to work with. They did a great job with our mold remediation and they really care about their customers. Daniel was so lovely to work with and he put everyone at ease with the process and results. You don't need to look further than Pure Air!”

MK

Mary Kate Keegan

Google review

Verified

“The Pure Air staff were very knowledgeable on the subject matter of air quality and they were a pleasure to work with!”

JM

Johm Miles

Google review

Verified

“Cleaned the black mold out of our house. Helped assess the structural damage.”

JC

Jerry Christensen

Google review

Verified

When To Act

When you need 24/7 emergency water damage response.

If you can hear water running and don't know where it's coming from, that's a call worth making.

Same goes for a ceiling stain that's clearly spreading while you watch it, an inch of standing water anywhere in the house, or a toilet supply line spraying behind the tank.
The causes we see around Mecklenburg County are pretty consistent: washing machine hoses that finally let go after about seven years, water heaters cracking open in garages and utility closets, sump pumps quitting in the worst part of a thunderstorm, and crawlspace flooding after a heavy August soaker or the remnants of a tropical system pushing inland from the coast.
Hard freezes are less common here than people think, but the few nights a winter when temperatures actually drop into the teens, pipes in unconditioned spaces split.
Letting any of that sit overnight to "see what happens" is usually how a manageable extraction job turns into mold remediation and floor replacement a few weeks later.

The Process

Our 24/7 emergency water damage response process.

01
When you call, we get the basics fast: address, water source if you know it, whether the supply is shut off, and whether the water is clean or contaminated. If the supply isn't shut off we'll talk you through finding the main valve while a truck is already rolling.
02
On site, the first job is stopping the source and getting standing water out with truck-mounted extractors, usually within the first couple of hours of arrival. Then we set up commercial air movers and LGR dehumidifiers, lift carpet pad where it's worth saving, and pull baseboards or drill small weep holes in drywall so trapped water can escape instead of wicking up the wall.
03
Moisture readings get logged on every visit so your insurance adjuster has documentation.
04
Most homes are dry inside three to five days, depending on what got wet and how long it sat before we got there.

Pricing

24/7 Emergency Water Damage Response cost in Charlotte, NC.

A few things drive what a job actually costs.

How much water came in, how long it was sitting before extraction, the square footage affected, whether it touched carpet and pad versus hardwood or LVP, and whether the source was clean supply water, drainage, or sewage.
Crawlspace work and multi-story jobs usually need more equipment and more days.
You get a written quote before any drying equipment goes down, and we'll tell you up front what your homeowners policy is likely to cover.
(Sudden discharges from a burst pipe or appliance are usually covered.
Slow leaks that have been going on for months usually aren't.) Nothing gets added to the invoice that wasn't on the quote.

Book Free Consultation Call 877-371-7873

Why Pure Air Charlotte

Proven, verified, guaranteed.

The crew responding to your call lives and works in the Charlotte area. That means they know the difference between a 1940s bungalow off Central Avenue with a vented crawlspace and a 2019 build out in Steele Creek on a slab, and they bring the right equipment for the job either way. Same-day service across Charlotte, Huntersville, Ballantyne, Concord, Matthews, Mint Hill, and the surrounding towns. Our technicians are IICRC-certified, we'll bill your insurance directly if you'd like, and the job isn't done until our moisture meters say the structure is back to dry standard. If something isn't right when we leave, call us and we'll come fix it.

The first few hours after a water event matter more than the rest of the week combined. If you're dealing with one right now, call Pure Air Charlotte at 877-371-7873 and we'll have a crew heading toward your address before the call ends.

Where We Work

We serve the homes of the Charlotte metro.

A small, senior team — so we treat each home like the only one we're working on this week. Currently accepting new clients across the Charlotte metro. See every city we cover.

Charlotte Metro

Charlotte · Huntersville · Cornelius · Davidson · Matthews · Mint Hill · Pineville · Harrisburg

This week

South Charlotte & the SC Border

Fort Mill · Rock Hill · Lake Wylie · Indian Trail · Monroe

This week

Outer Charlotte Metro

Concord · Gastonia · Mooresville · Belmont · Cherryville · Lincolnton · Salisbury

This week

Service coverage

Charlotte metro, NC & SC border

24/7 Emergency Water Damage Response Charlotte, NC

Trusted by homeowners across Charlotte.

When you need 24/7 emergency water damage response.

Our 24/7 emergency water damage response process.

24/7 Emergency Water Damage Response cost in Charlotte, NC.

Proven, verified, guaranteed.

Get a real answer — backed by lab science, not guesswork.

We serve the homes of the Charlotte metro.